- General Terms and Conditions of Use (GTCU) of the website.
- User obligations.
- Cookies management
- Changes to the site.
- General limitations of liability.
- Limitations of the website's liability.
- Links to related sites
- Intellectual property.
- Changes to the General Terms and Conditions of Use.
- Applicable law and courts of competent jurisdiction.
- Personal data protection.
- Website contact form.
- Processing in connection with audience measurement .
- Processing in connection with online surveys.
- Presence on social networks.
- Moderation policy.
Editor of the portal
The portal at www.luxembourg.lu is the official presentation website of the Grand Duchy of Luxembourg. As the Grand Duchy's international business card on the Internet, it provides one-stop non-commercial access to information about the country.
The portal is the property of the Luxembourg State, represented by the Information and Press Service of the Government ('Service information et presse', SIP). The SIP manages this portal with a view to promoting public access to information about the Grand Duchy of Luxembourg.
Any person using the information, documents, products, software and/or services (hereinafter collectively referred to as the ‘Services’) provided on this portal shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.
‘Body’ means the government authority, ministry, administration, or any other government organisation that is solely or jointly responsible for this portal.
The portal is accessible via the internet. The user declares that they are aware of the risks involved and accept those risks. They must guard against the effects of computer hacking by implementing suitable and secure computer settings.
The Luxembourg State accepts no liability for any loss or damage which the user may suffer, directly or indirectly, in connection with browsing on the portal or using the services which it offers, or from accessing any of the other websites to which it refers.
Use of the portal is free.
This portal uses client-side cookies. These are small text files that are used to analyse users' browsing patterns and habits (frequency and duration of visits, pages viewed, etc.).
They are sent by the portal and stored in a special folder on the user's computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier allows the portal to 'remember' the user's computer whenever they visit the portal. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.
The user can decide whether or not to allow the portal to store cookies on their computer. They may change their browser settings at any time to prevent cookies from being accepted and stored. Additionally, from their browser, the user can delete any cookies that have already been stored on their computer (see the Cookies Policy).
The Luxembourg State reserves the right to develop, modify or suspend the portal, without prior notice, for maintenance or updating purposes or for any other reason which may be deemed necessary.
In particular, the Luxembourg State may, at any time, withdraw, add to or clarify all or any part of the information and services contained in or offered on the portal. The Luxembourg State may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.
The Luxembourg State will use its best endeavours to ensure that the portal is always available. However, it accepts no liability should the website become temporarily or wholly unavailable.
The Luxembourg State will use its best endeavours to ensure the security of the computer system. However, it accepts no liability if the underlying computer system is 'hacked', or if the portal becomes temporarily or wholly unavailable.
The Luxembourg State will use its best endeavours to ensure that the information published on the portal and on social networks is accurate. However, it may not be held liable for any omissions in connection with the update of information or forms, errors in the use of the system, coding errors or inaccuracies, or gaps, errors or inaccuracies in the information provided. The aim is to disseminate accurate, up-to-date information emanating from a variety of sources, but the Luxembourg State is unable to avoid all risks of hardware error. None of the information published on this portal should be considered as exhaustive or as a commitment from the State. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative. The information appearing on this portal is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, they should always consult the competent departments within the different administrative bodies.
The portal expressly cannot accept liability for any consequences, whether direct or indirect, arising from:
- Incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
- Any security breaches caused by the user or a third party, and more generally any security breaches not directly attributable to the portal;
- Any errors and/or fraudulent acts committed by the user or a third party;
- Any unavailability or malfunction of electronic communication systems or networks.
For users' convenience, this portal may contain links to other websites which they may find useful or interesting. The Luxembourg State, and more specifically the ‘Body’, does not systematically monitor the content of those websites. Consequently, they may not be held liable for the content of those websites, and particularly for the legality or accuracy of such content.
The portal, all the elements contained therein (including the layout), and the information and services are protected by the relevant intellectual property and copyright laws.
Unless otherwise specified, the Luxembourg State grants no license or authorisation with regard to the intellectual property rights which it holds in respect of the portal, the elements it contains, or the Services.
Unless otherwise stated, users are authorised to consult, download and print the available documents without prior request.
Unless otherwise stated, the reproduction of other content types (photos, videos, audio files, animations, graphics, etc.) is authorised, provided the source is acknowledged. These types of content may in no case be sold or hired out for a fee. All kinds of modification, transformation or adaptation, in whole or in part, of the aforementioned types of content are prohibited. Users who reproduce portal content undertake not to use it contrary to human dignity and respect for the individual.
Unless expressly authorised by the publisher, the luxembourg.lu portal cannot be integrated in any way, in whole or in part, into another portal or into a website.
The above rights that are implicitly and explicitly granted to users constitute authorisation of use and in no way constitute a transfer of ownership of rights, property or anything else in respect to this portal.
For all uses other than those mentioned above, please write to us using our contact form.
These General Terms and Conditions of Use may be modified or supplemented at any time, without prior notice, to reflect changes made to the portal or changes in the law, or for any other reason which may be considered necessary. It is the user's responsibility to familiarise themselves with the general terms and conditions of use the portal, of which only the most up-to-date online version shall be deemed to be in force. It is possible that, in the interval between two visits to the portal, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through those conditions before using the portal once again.
All disputes concerning the use of the portal and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.
The personal data communicated by the user are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The Luxembourg State collects no personal data other than the IP addresses contained in the server logs. These are collected for security reasons. User consent is not required before visiting this portal.
The controller for these processing operations is the ‘Body’ that is responsible for this portal.
Users can file claims relating to the protection of their personal data through the various communication channels available, and directly to the controller who, in this case, is the ‘Body’ responsible for this portal. Users can also file claims with the ‘Body’'s data protection officer at the following email address: email@example.com. Users may also refer to the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.
The information about you collected through the portal contact form needs to be processed by the ‘Body’ concerned to deal with your request.
By filling in the form, you agree that your personal data may be processed as part of the processing of your request. Those data are retained by the ‘Body’ in question for as long as needed to achieve the purpose of the processing operation(s).
As the retention period for personal data depends on the type of request, the ‘Body’ will communicate the applicable retention period, or the criteria used to determine it, on request, on a case-by-case basis.
The recipient of your data is the ‘Body’ responsible for processing your request. Please contact the ‘Body’ you are filing your request/application with to find out who the recipients of the data in this form are.
Under the terms of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you have the right to access, rectify and, where applicable, request the erasure of any information relating to you. You are also entitled to withdraw your consent at any time.
Additionally, unless the processing of your personal data is compulsory, you may, with legitimate reasons, oppose the processing of such data.
If you wish to exercise these rights and/or obtain a record of the information held about you, please contact the relevant ‘Body’ using the contact details provided on the form. You are also entitled to file a claim with the National Commission for Data Protection (Commission nationale pour la protection des données), headquartered at 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.
Certain data relating to the user's hardware and software, which are not capable of revealing the user's identity, are collected when they visit the public-domain portal. The sole purpose of collecting such data is to garner statistics on website traffic (type of browser, resolution, approximate location, and so on) in order to provide users with the best possible experience.
Under no circumstances is the user's full IP address retained. Only part of the IP address is retained for the purpose of computing overall statistics, and there is no way of identifying users.
These data are retained and hosted in Europe, in a solution provided by a subcontractor – specifically, Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, if those data were to be harvested in the future.
The data are retained for no longer than is necessary to observe how audiences evolve as a function of browser use, resolution settings or other available statistical data.
The controller for these processing operations is the Body responsible for this website.
Users' data are harvested, with their permission, for the sole purposes of conducting surveys for the State's administrative bodies. In addition, technical audience-measurement data are collected at the same time.
The data are retained for the duration of the survey, plus a few weeks for the results to be statistically analysed.
These surveys are conducted directly on the website of a subcontractor – specifically, surveygizmo.eu, developed by Widgix Limited – located in the United States. The data are retained in Europe. That subcontractor is subject to the same legal obligations regarding the protection of personal data, as the surveys are carried out for or by users from the European Union.
The procedures by which these surveys are carried out are such that none of the collected data can be used to personally identify the user. Even by combining technical identifier data (IP address or information about the user's browser or device) and data harvested from multiple surveys, the subcontractor operating the platform would still be unable to personally identify the users.
The data controller and the data recipient is the Body responsible for the portal, and which commissioned the survey.
Any user who joins this website's social-networks community undertakes to refrain from any form of discrimination based on race, ethnic origin, religion, gender, sexual orientation, age, nationality, disability, marital or employment status.
Abusive, racist, sexist or offensive comments have no place on social networks. Any such comments will be deleted and reported.
The primary language used by this website on the social networks is English and/or French. Depending on the situation and on the target audiences, information may be published in the other two national languages (German and Luxembourgish).
Insofar as possible, replies to all questions or comments will be provided in the user's own language.