The 'Quality of work Index Luxembourg' (Qow) is a survey, carried out annually since 2013, that makes it possible to collect data on working conditions and the quality of employment in the Grand Duchy. It contains information on the requirements and workload of activities, working hours, the possibilities of continuing training, and participation in corporate decision-making.
Overall satisfaction is slightly higher
In 2017, 72% of the 1,522 participants in the survey - a third of whom are cross-border workers - said their quality of employment was high, and 28% said the quality of their employment was bad. In 2016, these levels were 68% and 32% respectively. The risk of being involved in an occupational accident has been declining since 2015. In 2015, one person in five said they had been involved in an accident, compared with one in seven in 2017.
The era of digitalisation
Digitalisation concerns 89% of participants to some extent. People working in 'intellectual' jobs felt that digitalisation improved productivity; it also increased the number of different tasks (multi-tasking) to be carried out. Which meant they constantly had to develop new skills. The new communication technologies also enable employees (more than a third of them) to be contacted at any time of day - by e-mail or smartphone - outside normal working hours and/or away from the workplace.
Conflict between work and private life
In 2014, 13% of participants in the survey said they often found it difficult to reconcile work and private life; the figure rose to 18% in 2017. On average, the duration of the actual average working week exceeds the number of weekly hours stipulated in the employment contract by 2.5 hours. In 2014, nearly two participants in ten were concerned by attitudes related to overwork; in 2017, one worker in four shows signs of a risk of burnout.
Faced with this nuanced result, the President of the CSL, Jean-Claude Reding, has called on political decision-makers and economists, particularly those involved in the Rifkin process on the Third Industrial Revolution, to make sure they do not disregard the signs hidden behind these figures.